Privacy Policy
1. Who we are
CanPro Mobile (“the App”) is provided by BSoft (“we”, “us”, “our”), North Macedonia. Contact: info@bsoft.mk · www.bsoft.mk · Phone: +389 71 307 262
Student canteen, card, and attendance data is provided and controlled by your child’s school (or the school’s authorized CanPro operator). BSoft processes that data to operate the CanPro platform and the App on behalf of participating schools.
2. Scope
This Privacy Policy explains how we collect, use, store, and share personal data when you:
- use CanPro Mobile on Apple iOS or Google Android;
- activate or sign in to a parent account created by your school;
- receive push notifications related to canteen, card, or school alerts; or
- contact BSoft for technical support.
School-operated canteen POS, kiosks, turnstiles, and admin systems may process additional data under the school’s own policies. Ask your school for details about on-campus processing.
3. Data we process
Depending on school configuration and your use of the App, we may process:
- Parent account data — name, email, phone (if provided), preferred language, account status, authentication credentials/tokens.
- Linked student information — student name, class/school identifiers, photo (if provided by the school), meal/access settings shown in the App.
- Canteen & wallet data — balances, purchases, transaction history, daily limits, and related activity labels.
- Card data — card status, masked RFID/card identifiers, card type, issue/use timestamps, and school-approved card action requests (for example block or report lost).
- Attendance / access events — school entry/exit or related activity events when enabled for your school.
- Notifications & preferences — notification settings and delivery status for alerts you choose to receive.
- Device & technical data — device identifiers used for push delivery, app version, platform (iOS/Android), approximate crash/diagnostic data, and security logs needed to keep the service reliable.
- Support communications — messages you send to BSoft or content needed to resolve technical issues.
We do not collect payment card numbers or process in-app top-ups through CanPro Mobile. Balance credits are handled by the school (for example at a school kiosk or office).
4. How we use data
We use personal data to:
- authenticate parents and show linked children’s canteen, activity, and card information;
- deliver and manage push notifications and in-app alerts;
- process school-approved card action requests submitted from the App;
- operate, secure, troubleshoot, and improve the App and CanPro services;
- comply with legal obligations and protect against misuse or unauthorized access.
5. Legal bases
Where applicable (including GDPR-style frameworks), we rely on one or more of the following:
- performance of a contract / service requested by the school and parent account holders;
- legitimate interests in securing and operating the platform;
- consent where required (for example certain notification permissions on your device);
- legal obligations when we must retain or disclose information.
6. Children’s data
The App is intended for parents/guardians, not for children to create accounts themselves. Student data shown in the App is provided by the school so parents can monitor canteen and related school activity. If you believe a child’s data is incorrect or should not be visible in your account, contact the school first; you may also contact BSoft for technical assistance.
7. Sharing of data
We may share data with:
- Your school / CanPro school operators — they are the primary source and destination for student, canteen, card, and attendance records;
- Service providers that help us run the App, such as hosting, email delivery, and Firebase services used for push messaging and crash reporting (Google Firebase), under appropriate contractual and security controls;
- Authorities when required by law or to protect rights, safety, and security.
We do not sell personal data.
8. International transfers
Service providers (including Firebase) may process data in countries outside your country of residence. Where required, we use appropriate safeguards and provider terms for such transfers.
9. Retention
We retain account and activity data for as long as needed to provide the service to the school and parent, and for a reasonable period afterward for security, dispute resolution, backups, and legal compliance. Schools may set additional retention rules for canteen and attendance records.
10. Security
We use technical and organizational measures appropriate to the risk, including encrypted transport (HTTPS/TLS), access controls, and secure on-device storage for authentication tokens (for example the platform keychain / secure storage). No method of transmission or storage is perfectly secure; please protect your login credentials and device.
11. Your rights & choices
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is based on consent.
- For student/canteen record corrections, card replacements, or account linking issues: contact your school.
- For App technical support or privacy questions about CanPro Mobile: contact info@bsoft.mk.
- You can disable push notifications in the App settings and/or your device system settings.
12. Third-party links
The App or website may link to school websites or other third-party pages. Their privacy practices are their own.
13. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the App after an update means you acknowledge the revised policy. Material changes may also be communicated in the App or by email when appropriate.
14. Contact
BSoft — CanPro Mobile privacy inquiries
Email: info@bsoft.mk
Web: https://bsoft.mk
Phone: +389 71 307 262
This page is the privacy policy URL used for CanPro Mobile on the Apple App Store and Google Play: https://canpro.bsoft.mk/privacy